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Flex / Co-living

A resident might stay
two nights or two years.

Demand for co-living moves with the city it inhabits - a project contract, a relocation, somewhere to land before something longer-term. Each building holds all of this at once, whilst building a community around it. Lavanda manages every length of stay through a single system, so the leasing journey and the resident experience match the brand of the building itself.

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People working, relaxing and preparing food in a bright co-living lounge with a shared kitchen and long communal table.

Trusted by operators across Europe's living sectors

The challenge

The community is the product. The software is rarely built for it.

Two people sitting and laughing on a sofa in a bright living room with mustard-yellow walls and a tall sash window.

A resident who books three nights, extends to a month and converts to a six-month tenancy is an ordinary journey in co-living. Demand here rarely sits still. In most operations that journey crosses two systems that do not speak to each other, with no continuous record, no billing that carries across the transition, and someone on the team struggling to keep the two in step manually.

The platforms available were built for somewhere else. A system built for hotels handles the three nights and not the six months; one built for residential lettings handles the six months and not the three nights. Neither treats community programming as part of the operation, yet community is what drives renewal and justifies the premium.

Solutions

A system designed to operate any stay length

Co-living needs an operating system that treats every length of stay as one business, not two, and treats community as part of the operation rather than an afterthought. Lavanda combines an enterprise property management system with a Short Stays solution in one connected platform, so you run the building the way your residents expect - and report it the way your investors expect.

OpenPMS

From a two-night booking to a two-year residency

Why OpenPMS for co-living

OpenPMS was built around mixed tenure, out of a heritage in running large residential communities at scale. Stays measured in days, weeks, months and years pass through one record, one ledger and one set of workflows - so a resident who extends or converts stays the same resident, and you keep a continuous view of occupancy, revenue and renewal without adding headcount to hold it together.

Capabilities

Unified resident record

A booking that becomes a tenancy stays the same record. History, documents, payments and messages carry across, so a two-night guest converting to a six-month resident is one journey, not a handover between two systems.

Flexible booking journey

A seamless booking journey lets a resident book any length of stay in just a few clicks - search, book, sign and pay in one sequence, fully synced with your pricing rules and live inventory availability.

Inventory & unit types

Units, room types and add-on services group into product groups, priced and advertised as one offer rather than assembled by hand for every booking.

Rate plans & incentives

Rates, modifiers and coupons apply by rule across nightly, monthly and annual products - the same engine that prices a residency by rule prices a night by live demand.

Room rack & multi-calendar

Every unit's status - booked, vacant, in turnaround - on one connected timeline, whatever length of stay sits in it. Simplified operations and no double-booking across tenures.

Branded resident app

Events, announcements, payments and requests sit in one app under your own brand. Existing engagement tools connect through the open API rather than being replaced.

Accounts receivable

Invoicing, instalments and collections run off one ledger with automatic allocation across memberships and one-off stays alike. Every refund carries a reason code.

Insights & reporting

Occupancy, revenue and renewal reports available by tenure, in real time. Built-in AI puts deeper analysis on demand. Just ask in plain language, and it is there.

OpenPMS for your team

Marketing

Marketing spend is easier to defend when you can see which channel actually produced a resident, not just an enquiry. Automation removes manual follow-up and keeps the funnel connected end to end, which is what lowers the real cost of acquisition - not just the media spend.

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Sales

Every enquiry and viewing sits in one pipeline, so you can see exactly where a prospect drops out of the leasing funnel rather than guessing. Automating the admin between enquiry and signature frees your team to spend their time on the conversations that actually close.

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Operations

Effort that used to go on reconciling two systems and two standards now goes on running the building. Intelligent automation handles the routine coordination regardless of stay length, so the team's time goes further without the team having to grow alongside the portfolio.

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Resident experience

A resident judges the building on how quickly a request gets resolved, not on which system is handling it behind the scenes. AI-assisted service and one point of contact make that response faster and more personal - and satisfied residents are the ones who renew.

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Finance & accounting

Real-time visibility into revenue and cost across every tenure turns month-end into a checkpoint rather than an investigation. Automated reconciliation removes the manual work a close used to demand, and a full audit trail means every number can be explained, not just reported.

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Asset management

Performance against the underwrite should be visible on demand, not reconstructed at quarter-end from three sources. Real-time reporting gives a clear, defensible account of what the flex element of the building is contributing - the evidence an investor needs, and a stronger exit is eventually built on.

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Short Stays

Fill the gaps while the community builds

Why Short Stays for co-living

A building in lease-up is waiting on a community that takes time to form, and an established one still carries gaps between residencies. Lavanda can market, price and manage that inventory as short stays, with the guest operation run by our team rather than yours - so the building earns through lease-up, and the programme scales back as the residency base fills.

Capabilities

Intelligent vacancy management

Units earn from day one instead of sitting dark until the long-stay base is established. The short stay allocation reduces automatically as residencies fill, without anyone managing the handover by hand.

OTA connectivity

Listings, availability and rates sync across 450+ channels where your guests already search, so a unit is never sold twice.

Direct booking website

A branded direct booking site sits alongside the channels - no commission, and the guest's details are yours to keep and market to.

Guest vetting & protection

Every booking is screened before confirmation - identity, contact details and social footprint checked. The Lavanda Property Guarantee covers damage caused during a stay, with chargeback protection on the payment.

Converting short stays to long stays

Lavanda actively upsells short stay guests to longer tenures. If a guest decides to stay, the booking extends, then converts to a tenancy on the same record - history, documents and payment method carried across.

Ring-fenced units and access

Short stay units are designated as such, so allocation never drifts into the residential base. Guest access, arrivals and housekeeping stay inside their own boundary.

Short Stays for your team

Marketing

Short stay demand is marketed across every channel guests already search, without your team building that reach from nothing. A branded direct channel alongside it means a growing share of that demand costs nothing in commission, which lowers the real cost of every booking over time.

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Sales

Every short stay booking is a lead into the residency funnel, not a separate transaction - so conversion from guest to resident is something you can see and actively encourage. That turns a standalone revenue line into a genuine acquisition channel for the community itself.

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Operations

Running a short stay programme alongside a residential community without a dedicated team is usually where the strain shows first. Lavanda Operational Support absorbs that load, so the programme runs at hotel-grade efficiency without diverting resource your residential team was never built to spare.

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Resident experience

Short stay guests are treated as part of the community for the length of their stay, not as a lesser category of occupant - which protects the experience your long-stay residents were sold. The building can flex its occupancy without anyone feeling the community has been diluted to do it.

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Finance & accounting

Short stay income reconciles into the same ledger as the rest of the building automatically, rather than needing a separate process every month-end. Because the revenue a programme is likely to produce is modelled before it launches, every result is measured against a forecast agreed in advance.

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Asset management

Short stay activation turns lease-up from a cost the underwrite absorbs into cash flow from day one, and gives a stabilised building a demand buffer that protects income without discounting the residential product. That is a value-creation story backed by real performance data, not just asserted.

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Customer stories

Trusted by operators across Europe.

See how leading organisations are using Lavanda to unlock value, modernise operations and improve resident experiences.

A student study bedroom with a desk, posters and storage.

1 of 3

Unlocking value beyond term time

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Lavanda’s leading technology will help us deliver a best-in-class student experience, and reflects our dedication to raising the bar for student accommodation.
Tom EllisGroup Strategy & Technology Director, Unite Students
Lavanda gives us the operational platform and the AI capabilities to better handle renewals and upsells without adding complexity or cost.
Leyth HampshireGroup Head of Sales and Marketing, AndSoul
We are delighted to partner with Lavanda to enhance our clients’ summer short stay offerings.
Matt BurtonExecutive Director Partnerships, UPP
We selected Lavanda to be our preferred short-stay partner across our whole 39,000-bed student portfolio due to their excellence in technology and deep knowledge of the short stay industry.
Kate ForesterManaging Director, Homes for Students

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Turn vacant inventory into lasting value.

Hold every length of stay in one system.

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