Living

Engage long-term residents and short-stay guests with a customised and branded Resident Portal. Your bespoke Resident Portal can feature a dynamic homepage, community engagement features, service requests and booking, invoicing and payments and a detailed Q&A for each property.

Lavanda's Resident Portal represents the future of resident engagement tools. Each Lavanda Resident Portal is carefully crafted and tailored to your specific community, space and services.

Dynamic homepage

Each customer’s experience is tailored to reflect their specific stage in their personal journey. Customers about to check in will see detailed check-in information. Customers approaching renewal will see a clear path to renewal or how to plan their move out. Manage and customise each touch point from the Content Management System.

Invoices and payments

Each customer can track their spending and balance, see and download invoices, and make payments on their account with a range of payment options, including bank transfer, credit and debit card, Apple pay, Google pay and many more.

Book services

Configure added-value services in Lavanda PMS and sell them directly to your community via Lavanda Resident Portal. Your guests can see upcoming bookings, make changes and even manage subscriptions and recurring services like housekeeping, gym membership and more.

Raise tickets and service requests

The Resident Portal allows residents to raise tickets for maintenance issues or service requests and track those, seeing your updates in real-time in their app.

Access detailed property information

Build up a detailed Q&A for every unit and property and share that with your residents and guests. Dramatically reduce the number of support and information requests you receive from guests for daily activities like connecting to the wifi, working the TV, accessing the gym or pool, and more.

Engage with community events

Publish community events and offers from local service providers directly to your community.

Features & benefits

Customise customer touchpoints for the stage in the booking journey with a personalised homepage.
Allow your customers to easily track their invoices and payments from your resident portal.
Brand Identity: Engage, serve and retain residents through a custom-branded residents app.
Enable value-added services to be booked directly from your resident portal
Residents can raise tickets and maintenance requests directly from your resident portal.
Get better insights into property performance and build detailed Q&A for your units.

The power of Lavanda

When you partner with Lavanda the benefits are clear

Increase NOI

Generate up to 20% in incremental revenue from your apartment portfolio.

Build your brand

Develop a custom-branded experience that helps you acquire, manage and retain residents.

Reduce IT spend

Consolidate multiple disparate technologies into one easy-to-use platform.

Scale your resident experience

Intelligent automations reduce cost whilst ensuring consistency.

Drive operational efficiencies

Speed time to resolution and reduce the cost of managing maintenance tasks.

Optimise performance

Make informed business decisions based on real-time analytics and ensure continuous improvement.

Talk to a property management expert today

Want to find out more? Our property experts are always on hand to discuss your organisation’s challenges. They’ll also share our customer success stories, and showcase how Lavanda’s solutions can add real value.