Track problems. Manage resolutions. Control costs.
Tickets, tasks and charges - the trio that makes problem management and cost attribution a breeze. Lavanda PMS brings it all together into a simple, integrated solution.
Lavanda PMS comes with an integrated ticket system. Tickets can be used for any kind of problem, issue or note requiring action. Lightbulbs need replacing in a property? Create a ticket. Central heating not working? Raise a ticket. Each ticket has a conversation thread, media attachments, assigned team & individual and all updates are automatically notified to everyone involved.
Automatically generate and allocate a wide variety of tasks around housekeeping, check-ins, driver drops, linen deliveries, runner visits and maintenance. Every task can be assigned to your internal team members or external contractors, who can feed back their updates directly into the app.
Raising maintenance charges, purchase orders, credits, refunds and whatever else you need is a snap. Every cost can be fully attributed and auditable right back to its initial ticket, so you always know exactly how much and who to charge.