Track problems. Manage resolutions. Control costs.
Tickets, tasks and charges - the trio that makes problem management and cost attribution a breeze. Lavanda PMS brings it all together into a simple, integrated solution.
Workforce coordination just got a whole lot easier.
Problems emerge from time to time in every property portfolio. Lavanda PMS has fully integrated tools and workflows to help your teams cope.
Track problems with tickets
Lavanda PMS comes with an integrated ticket system. Tickets can be used for any kind of problem, issue or note requiring action. Lightbulbs need replacing in a property? Create a ticket. Central heating not working? Raise a ticket. Each ticket has a conversation thread, media attachments, assigned team & individual and all updates are automatically notified to anyone who needs to know
Attach photos and video
Enrich tickets and tasks with photos, video, invoices, quotes and any other kind of file.
Never lose the thread
Conversation and change history is recorded for every ticket and task, so anyone on the team can pick up the conversation.
Charges
Raising maintenance charges, purchase orders, credits, refunds and whatever else you need is a snap. Every cost can be fully attributed and auditable right back to its initial ticket, so you always know exactly how much and who to charge.