How it works
A flow chart depicting this process can be found at the bottom of the page.
1. Capture a group enquiry in Lavanda PMS
The essential elements of an enquiry can be captured either on the Resa Inn website, or directly in the PMS if via a phone call or email. The conversation thread is all managed in Lavanda PMS. Once the enquiry is captured, click to generate an offer...
2. Create and send offers
Create one or more offers that automatically select a proposed configuration of units drawing on live availability and pricing.
3. Configure additional services in bulk
Capture additional requirements for the stay in bulk, including meal preference, cleaning preferences, check in and check out arrangements and more.
4. Agree a flexible payment schedule
Take the full payment or agree a payment schedule with your client. Configure a percentage down payment to secure the booking and optionally add a security deposit.
5. Review offer and send to the booking agent
Review the offer and apply any final discounts before finalising the offer and sending it to the booker.
6. The booker receives the booking and accepts the offer, paying the down payment
The booker will receive the offer summary by email with a link that takes them to the offer detail on the Resa Inn website. The client can accept the offer by clicking "Accept" and paying the down payment using the integrated Stripe checkout.
7. Capture all guest details via the rooming proforma.
Once the booking is confirmed, Lavanda PMS will automatically generate each unit booking. The lead booker will be direct to the Rooming view, allowing them to complete guest details for each unit or send an information request to each lead guest.